Most significant conclusions:
- In an atypical global context, Internet access in Argentina increases strongly, reaching 40 million people, equivalent to 89% of the population.
- Internet has become an essential ally for coping with everyday life in the context of social isolation, with acceptable performance, according to users' experience.
- Spending more time at home by force has led to greater use of the computer over the smartphone.
- Among the most popular Internet functions are Home Banking operations and video calls, both with family and friends as well as work-related ones.
- Criticism of companies' support for remote work: not everyone believes they received support from their employers.
- Very good relationship between online research and subsequent purchases on the Internet. It has evolved from being "the storefront" to occupying the place of "the checkout": 22.9 million declare having purchased online.
- They use two payment methods. Credit Card remains in first place and Mercado Pago, Debit and Transfers continue gaining ground.
- Internet, despite greater use and the dependence created by the pandemic, remains an area that generates distrust (even more than before quarantine). They hold websites responsible for their security and require very concrete visual symbols to guarantee it.
- Fear is still a stronger prejudice than reality. Users understand the need to take precautions: 8 out of 10 say they do not use the same password for different sites and check URLs before entering personal data.
- Social networks: very popular, but not very reliable for those who use them.