Remote Assistance Agreement

Remote Assistance Agreement

By requesting and accepting a remote session from a CertiSur S.A. representative to assist you remotely with a related technical issue, you accept responsibility for any changes made to your desktop content or system configuration.

CertiSur S.A. does not assume and is not responsible for any circumstance arising from the linking and viewing of any desktop content, the operation of TeamViewer software, or system performance.

CertiSur S.A. recommends for your security and privacy that you close all applications you have open that are displaying content, such as personal or confidential information, before starting a remote support session with a CertiSur representative.

CertiSur S.A. further recommends that you remain at your desk throughout the entire remote session.

The protection of your data is important to us. It is our recommendation that you regularly back up your data. CertiSur S.A. is not responsible for any data loss if any occurs during or after a remote session. If you need help establishing a backup procedure for your data, please follow the instructions of the applications you are using, your software provider, or your organization's technical team.

CertiSur S.A. commits to exercising maximum care when using your computer. However, CertiSur S.A. cannot guarantee that our service will resolve your issue or that the attempt to rectify the technical problem will not cause additional issues.

The customer understands that some issues may not be able to be resolved through the remote session.

CertiSur S.A. personnel are committed to complying with best practices in the profession, particularly regarding aspects related to data security and privacy. The practices that may be required must be consistent with this policy, and CertiSur S.A. may refuse to provide them if it considers that they violate its policies regarding Privacy.