Refund Policy
Conditions for requesting certificate revocation and a refund of its cost.
Refund Policy
CertiSur S.A. is governed by strict rules and procedures in the execution of certification operations and in the issuance of certificates. Notwithstanding this, if for any reason a subscriber is not completely satisfied with the certificate that has been issued to him, the subscriber may request that CertiSur S.A. revoke the certificate within thirty (30) calendar days following its issuance and refund the cost thereof.
After this initial period of thirty (30) calendar days has ended, a subscriber may request that CertiSur S.A. revoke the certificate and refund the cost thereof, only if CertiSur S.A. has failed to comply with a material obligation under these Certification Process Rules, related to the subscriber or to the subscriber's certificate. After CertiSur S.A. revokes the subscriber's certificate, it will timely credit the subscriber's credit card account (if that was the means of payment for the certificate) or will make a check available to the subscriber for the total amount of costs paid for the certificate.
To request a refund, call the Customer Service Department at (54 11) 4311 2457.
This refund policy does not constitute indemnification, as no indemnification is applicable in these cases.