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Find answers, technical documentation, and direct support channels with our specialists.
Support Channels
Choose the channel that best suits your needs
Ticket Support
Write to us and a specialist will respond within 30 minutes or less.
Request ticket →Remote Assistance
Start a remote technical support session via TeamViewer.
Start remote session →Phone Support
Talk directly with a specialist. Available Monday to Friday from 9 to 18 hours (GMT-3).
View phone numbers →SSL Support
Technical documentation, guides and tools for administrators
Knowledge Base
Technical articles on installation, configuration and troubleshooting of SSL certificates.
Explore →Frequently Asked Questions
The most common questions about SSL certificates, validation, renewal and installation.
View FAQ →SSL Tools
Online tools to verify SSL configurations, generate CSRs and check the certificate chain.
Use tools →CertiSur Seal Installation
Guide to install the CertiSur secure site seal on your website and demonstrate to your visitors that it is safe.
View guide →ALISON — PKI Management Platform
Are you a customer of our ALISON platform? Access the complete wiki and specific tutorial videos to manage your PKI infrastructure.
Most Consulted Articles
How to enable local network access in Chrome, Edge and other Chromium-based browsers to use ALISON.
Troubleshooting guide when the browser cannot be enabled correctly to use ALISON.
Operating systems, browsers and environments compatible with the ALISON platform.
What to do when you cannot access ALISON due to incorrect password or blocked profile.
How to manage your profile in ALISON and link it with your digital certificate.
Solution to the most common errors when trying to access the digital certificate or when "certificate not found" appears.